Refund Policy

Last Updated: 1 July 2025

Important: Spin Beaver is a free-to-play social casino. All virtual currency purchases are final unless required by law.

1. Virtual Currency Purchases

Beaver Coins and other in-game items are digital goods with no cash value.
All purchases are non-refundable except as required by applicable law.
You acknowledge that we begin providing access immediately upon purchase.

2. Refund Eligibility

A. Technical Issues

Refund requests may be considered if:

The virtual currency was not delivered due to technical errors
You provide transaction details and evidence within 14 days

B. Unauthorized Transactions

Report immediately if you suspect fraud:

Contact us at support@spinbeaver.com
Include transaction ID and device information
We may require identity verification

Note: Refund approval is at our sole discretion. False claims may result in account termination.

3. How to Request a Refund

Email support@spinbeaver.com with subject "Refund Request"
Include:
- Transaction receipt/ID
- Account username
- Detailed explanation
We typically respond within 5 business days

4. Processing Refunds

Approved refunds will be issued to the original payment method
Processing may take 7-10 business days after approval
Refunded amounts may exclude taxes or processing fees

5. Provincial Consumer Rights

Canadian residents may have additional rights under provincial laws:

Ontario: Consumer Protection Act
Quebec: Consumer Protection Act (CPA)
British Columbia: Business Practices and Consumer Protection Act

6. Contact Information

For refund-related inquiries:
Email: support@spinbeaver.com
Mail: Refund Department, 123 Casino Way, Toronto, ON M5V 2H1, Canada